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Survey results show 99 percent of our supporters are satisfied with their experience

POSTED June 22, 2022

Survey results show 99 percent of our supporters are satisfied with their experience

Learn more about the feedback we received from our recent donor survey, and how it’s informing our work

By Liz Brown, donor care & sponsorships manager, Canada

Girl stands smiling outside, smiling and giving the thumbs up, which signals here that our supporters are satisfied.

Our donors are awesome!

We recently reached out to a group of Children Believe supporters to get feedback about their experience with us — and almost 1,000 responded.

We’re so thankful for the input. And, we’re floored 99 percent of respondents are satisfied with their experience with us, while 94 percent would recommend us to a friend! We truly appreciate the trust and faith our valued donors have in us. It inspires us to do our best work every day. Thank you.Chart showing donor satisfaction from 2020 to 2022. The chart has an upward curve.It’s encouraging to read supporters are confident their donations to Children Believe make a difference in the lives of the children we serve, but we know we can always improve. So, we were interested to see feedback from the survey about how we can do our jobs even better. Here’s a sampling of what donors asked us and our responses…

I’d like to communicate through email, is that possible?

Absolutely. You can now email the child you help through sponsorship. Follow the link, and send an email today. (It’s that easy.)

The child correspondence is generic and not age-appropriate. Are there plans to update it?

We agree. Child letters and reports can be, well, generic, but there are a few reasons for that. Our top concern is child safety and protection.

The good news is we’ve started to provide new ways for children to connect with donors. For starters, we’ve updated our child letter formats with a place for kids to add interesting tidbits about their interests, and we’ve made them age-appropriate. Keep an eye on your mailbox to see this new letter format!

What happens to the child I help when sponsorship ends?

We love it that our donors care about what happens to the children they help, and what great timing for that question. Check out our latest issue of ChildVoice magazine to read success stories from children who benefited from sponsorship. (You can also find stories like these in our blogs.)

Do you have suggestions or recommendations for improvements? Don’t be shy. Email us, and we’ll be happy to learn how your ideas can help inspire future improvements.

Take care. Until next time.

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Children Believe works globally to empower children to dream fearlessly, stand up for what they believe in — and be heard. For 60+ years, we’ve brought together brave young dreamers, caring supporters and partners, and unabashed idealists. Together, we’re driven by a common belief: creating access to education — inside and outside of classrooms — is the most powerful tool children can use to change their world.

About ChildFund Alliance:

A member of ChildFund Alliance, Children Believe is part of a global network of child-focused development organizations working to create opportunities for children and youth, their families and communities. ChildFund helps nearly 23-million children and their families in 70 countries overcome poverty and underlying conditions that prevent children from achieving their full potential. We work to end violence against children; provide expertise in emergencies and disasters to ease the harmful impact on children and their communities; and engage children and youth to create lasting change and elevate their voices in decisions that affect their lives.

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